Education in America – Is it on a Road to Mediocrity?

I just finished reading two online articles about decisions that were made by educational administrators in regards to their school or school systems. I am not going into where they are because that is really irrelevant to my point. It just seems to me that our public educational system for primary and secondary education is moving in the wrong direction. It appears that they are moving toward the acceptance of mediocrity when it comes to educating our children. I addressed some of this in “A Nation in Crisis” a couple of weeks ago. What I saw in the articles I read today continues to demonstrate this same attitude by our educators. I believe that these decisions also serve to demotivate the student body as a whole.

The first article I read dealt with “Honors Night”, a time that those students that have applied themselves and exceeded in doing so are recognized for this achievement. The principal of the schools has decided not to have Honors Night anymore. The reason stated is that it “can be devastating to a child whom has worked extremely hard in a difficult class but whom, despite growth, has not been able to maintain a high grade-point average”. This principal went on to say he made the change “because academic success can be influenced by the amount of support a student receives at home and not all students receive the same level of emotional and academic support”. Maybe these educators should understand that by recognizing these high achievers as they should that they will not only continue to motivate them, but will motivate others to follow in their steps. Maybe they should look at people like Doctor Ben Carson or Howard Schultz. They both started from humble beginnings yet they were able to ultimately reach their goals in life. They applied themselves to the task at hand. They used their talents, mental or physical, to the best of their ability. They were recognized for these things and became more motivated. They succeeded and others have too. There are a multitude of stories like theirs.

After some contemplation I came to the conclusion that what was being suggested was simply a way to marginalize success instead of maximizing it. Following this path fails to recognize students, some of which may not have had all that much “emotional and academic support”, for what they were able to accomplish. Let me try to draw a correlation using sports instead of academics. What would happen if the Olympics decided to not give out any medals? What if they simply told the athletes to come to the Olympics and do their best? What if when the event was over it was simply over? No one stood on a podium; no one got a medal. How many records do you think we would see? Another view might be that if you attend the Olympics you automatically get a gold medal, doesn’t matter if your performance is the best, mediocre or a complete failure. I know of some youth sporting events that are doing this today. Everybody wins. Where is the motivation in doing your best? What is the driving force that will make a person do their best?

As for the devastation I am going to tell on myself. When I was in high school I failed a class. It was not the fault of the school, the teacher or my parents, it was my fault. It was not my favorite subject so I simply did not apply myself. I figured that I would just try to scrape by and get a “D”. Well sometimes when you plan to just scrape by you are walking a tight rope. I discovered that when I got an “F” in the class. I missed my D by about .2 points, but I missed it. So I had to do two things, the first was to tell my parents, which was the biggest deal; needless to say they were not happy with my performance. The second was to take the class over in summer school. I made an “A” in summer school because I was more motivated. It was not devastating. Neither was seeing my classmates out playing and the like while I was leaving to go to summer school. Neither was the bit of ribbing that I took over it. Had I done my best and still failed it would have been the same thing. All of us were looking at the same bar; we all had an equal chance to reach it. I had no problem with those that did better than I did, those that were recognized for their scholastic achievements. After my failure I did well in all of my classes, getting consistently higher grades. My failure was a wake-up call. It was a positive motivator for me and continues to be one today.

The second article dealt with a school district banning students handing out party invitations. The rationale behind this educator’s decision is the “someone might get their feelings hurt”. Getting ones feelings hurt is just part of growing up. It happens and you learn from it. It happened to everyone that I knew growing up. Something happened or someone said something and someone got their feeling hurt and that was that. Maybe as a result of the action you decided that you didn’t like that person anymore or that you would not play with them anymore. Maybe you both decided to fight it out. In the end it was over, you were still friends or you were not. Either way we all just moved on. It appears that instead of teaching students reading, writing, math and science that our educational system is also trying to shelter them for the interpersonal skills and lessons to be learned as a child, lessons and skills that will help carry them through the real word as an adult.

In looking at this from another perspective an article appearing in the New York Times a few years ago stated that “the United States does a good job enrolling teenagers in college, but only half of students who enroll end up with a bachelor’s degree.” In this article it was stated that part of this problem rest with the colleges, but much of it also rest with the secondary schools not preparing the students. I believe that schools not setting the bar high enough and not recognizing academic achievements are part of the problem. I also believe that the failure to allow students to have feelings, both good and bad exacerbates the issues. The educational process should allow a student to grow in all areas of their lives. These include mentally, spiritually, personally and physically. I also believe that no student is a failure who applies themselves and does their very best.

As much as this may come as a surprise to some people the real world does not shelter you from anything. Every day there are winners and losers. Everyone cannot play football or baseball. Everyone cannot play music or sing. Everyone cannot be the CEO of a company or run their own business. However, everyone can be successful, because success should be measured on a personal level against what you want to do. It does not matter if you are a ditch digger or a president. Set goals and apply yourself to reaching them. Be the best at what you do. Doing so will allow you to reach you goals and be successful in what you want to do.

Hope you have a SUPER Day!! Life is a journey, may God bless you each step of the way!!

A Nation in Crisis

I was drinking my second cup of coffee this morning and reading some of my friends post on Facebook when I had an epiphany about why this country is in such disarray. I believe that we have several crisis in this country that if solved would fix all of the issues that we are seeing, from trust in our leaders to unemployment, welfare, deficit spending and tax revenue. First let me state that I do believe that we need a smaller government. I also believe that we cannot simply continue to “tax the rich” to solve our spending problem. Our politicians need to do their job and get control of these things, however these are not the true crisis that I believe this great nation is facing.

I think this crisis is threefold. The first issue is faith. We have lost our direction when it comes to God. Our country was founded on faith and faith still shows itself at times. However, because of so many individuals always trying to be politically correct we have lost the foundation of our country. We see “In God we Trust” everyday, yet we don’t stand up for it. We let those that govern us do things that many of us don’t support, things that are against our values and beliefs. Yet we keep voting them back in office knowing full well that they will not change in their actions or attitudes. In addition we have churches and TV evangilist today that work harder at raising money than they do at raising the awareness of the Bible and God. They fail to teach us how faith is not only good for the individual but for our country. Our founding fathers seemed to understand this, but over time it seems we have moved away from it. Some of these “churches” have simply become money machines. They are in the business of making money, not of teaching faith. Over the years we have seen a few of them fail, which I feel was a warning to the others to get thier act together, but many have not. I don’t care about what religion you are, I am simply taking about a faith in God. I believe faith is simple and individual when it comes to God, not complex as some would have us believe. I also believe that it is important for this country. Our religious organizations need to get back to basics and teach about faith in God and what it can do for us and our country.

Secondly, I see issues with our educational system. We are failing our children in every area of education. In world rankings for reading we are 33rd, for math 27th and for science 22nd. This is shameful. Now, this is just me, but I sometimes feel that our emphasis when it comes to our children is somewhat misguided. It seems that in many cases there is more emphasis on sports than on education. In regards to this, I see parents racing to get from work to home so they can take their kids to little league, soccer, football or basketball practice. Don’t get me wrong, I see nothing wrong with kids participating in sports. However, I sometimes wonder if these parents would make the same effort to get them to an evening computer, math or science class or to the library? I really don’t believe that all of them would and I find that sad. Dispite my feelings about this, this is only a small part of what I see as the probelm.

I believe that our entire educational process is broken. We continue to dumb things down, we lower requirements for grades and advancement. We move students from grade to grade because we don’t want them to feel like failures. In doing this we make the student face a harder class without the proper preparation thus perpetuating a bad situation. We continue to do this until they graduate at which point they are ill prepared tp take their place in the world.

I believe that we, the parents and the family, hold a great deal of the responsibility for this issue. We fail in several different ways. Much of the time we fail to encourge and praise students success like we should. We fail to motivate students and motivation is an important part of the educational process. Look at some of the people that are now successful that started from humble beginnings. In most cases they were motivated by someone, many times it was a parent. In others it was a teacher, which brings me to what I believe today is a another shortcoming related to the educational process, that being the support of teachers and the school systems. I have friends that are teachers and from listening to them they feel that many times they do not have parental support. Parents with children in school need to become involved. They need to do th right things to support their student, the student body and the teachers. Help them all be successful. This needs to happen on the local level, the county or city that you live in. I know that whenever our family was asked to relocate that the school system was a very important part of where we chose to live. Education cannot be managed by the federal government. It cannot be improved by them. The only way it will improve is if parents and others interested in it get involved at the local level and “force” the issue. The US spends more money per student than any other country and yet we get poorer results. This needs to be changed and when it is the next issue that I see will loom even larger.

That issues is JOBS. As much as I dislike saying this, this is another area where the federal government cannot help. We do not need more government jobs, we need less and those that remain need to be done efficiently. What we do need from the government is less regulation. We also need more entrepreneurial spirit and people willing to support that spirit. People and businesses need to be able to create and add jobs without having to deal with books of rules and needless regulations. Just as an example in 1998 the Code of Federal Regulations contained 134,723 pages in 201 volumes (source usgovinfo.about.com). Think about what has been added in the 14 years since then. I have no doubt that we need some regulations, but not everything needs to be requlated, especially at the federal level.

We need to allow people to start new businesses or to grow thier current business. Big or small it does not matter. We need to work to bring manufacturing back to the US and the jobs that go along with it. Our major corporations need to bring the jobs back here, both the manufacturing and the support jobs. It is hard to count the number of US based companies that have moved their support organizations to other countries bacause of cheaper labor and less requlated environments. It is also hard to count the number of people that I have talked to that complain about the support service they get from these companies. The problem with this is they continue to support them with their dollars by buying their products. Most of you can name at least 3 or 4 that you know. This will only be fixed if we force the issue by looking for companies that support our values and are working to move things in the direction that we want them to move. Our money talks and if we let it we can make a change for the better in the jobs we have available.

As we fix the educational issue we have to fix the jobs issue. If we provide a quality education for all of our children then it is also our responsibility to make sure that they have a job when they get out of school. If we fail to do that then we have accomplished little. To quote Gene Kranz “Failure is not an option”. If we fail to fix these things we will simply continue down the path of a declining nation. A welfare state with no way out. Taxes will go up as will the deficit. We will be in a downward spiral to become a failed nation.

However, if all of us, everyone concerned about these things work to fix them we will regain our place in the world. Without doubt, we can and must fix them. We need to get back to being a faith based nation, “One Nation Under God”. Obviously, our success from an educational perspective would give as a better prepared and motivated workforce and upon fixing the jobs side more opportunities for those individuals. This in turn would reduce the need for welfare type programs and increase the tax base. This becomes a win for everyone. All that is left now if for each of us to get started on this. “We the prople” can prevail, we just have to have faith and work at it.

Hope you have a SUPER Day!! Life is a journey, may God bless you each step of the way!!

Charley Reese’s Final Column!!

Just something to think about . . . This article is both interesting and true. The only part that I tend to disagree with is where Charley Reese states “They and they alone have the power”. We must never forget that “We the People” ultimately have the power to fix this problem by replacing these 545 individuals.

Charley Reese’s Final column!

545 vs. 300,000,000 People – By Charlie Reese

Politicians are the only people in the world who create problems and then campaign against them.

Have you ever wondered, if both the Democrats and the Republicans are against deficits, WHY do we have deficits?

Have you ever wondered, if all the politicians are against inflation and high taxes, WHY do we have inflation and high taxes?

You and I don’t propose a federal budget. The President does.

You and I don’t have the Constitutional authority to vote on appropriations. The House of Representatives does.

You and I don’t write the tax code, Congress does.

You and I don’t set fiscal policy, Congress does.

You and I don’t control monetary policy, the Federal Reserve Bank does.

One hundred senators, 435 congressmen, one President, and nine Supreme Court justices equates to 545 human beings out of the 300 million are directly, legally, morally, and individually responsible for the domestic problems that plague this country.

I excluded the members of the Federal Reserve Board because that problem was created by the Congress. In 1913, Congress delegated its Constitutional duty to provide a sound currency to a federally chartered, but private, central bank.

I excluded all the special interests and lobbyists for a sound reason. They have no legal authority. They have no ability to coerce a senator, a congressman, or a President to do one cotton-picking thing. I don’t care if they offer a politician $1 million dollars in cash. The politician has the power to accept or reject it. No matter what the lobbyist promises, it is the legislator’s responsibility to determine how he votes.

Those 545 human beings spend much of their energy convincing you that what they did is not their fault. They cooperate in this common con regardless of party.

What separates a politician from a normal human being is an excessive amount of gall. No normal human being would have the gall of a Speaker, who stood up and criticized the President for creating deficits.. ( The President can only propose a budget. He cannot force the Congress to accept it.)

The Constitution, which is the supreme law of the land, gives sole responsibility to the House of Representatives for originating and approving appropriations and taxes. Who is the speaker of the House?( John Boehner. He is the leader of the majority party. He and fellow House members, not the President, can approve any budget they want. ) If the President vetoes it, they can pass it over his veto if they agree to. [The House has passed a budget but the Senate has not approved a budget in over three years. The President's proposed budgets have gotten almost unanimous rejections in the Senate in that time. ]

It seems inconceivable to me that a nation of 300 million cannot replace 545 people who stand convicted — by present facts — of incompetence and irresponsibility. I can’t think of a single domestic problem that is not traceable directly to those 545 people. When you fully grasp the plain truth that 545 people exercise the power of the federal government, then it must follow that what exists is what they want to exist.

If the tax code is unfair, it’s because they want it unfair.

If the budget is in the red, it’s because they want it in the red.

If the Army & Marines are in Iraq and Afghanistan it’s because they want them in Iraq and Afghanistan ..

If they do not receive social security but are on an elite retirement plan not available to the people, it’s because they want it that way.

There are no insoluble government problems.

Do not let these 545 people shift the blame to bureaucrats, whom they hire and whose jobs they can abolish; to lobbyists, whose gifts and advice they can reject; to regulators, to whom they give the power to regulate and from whom they can take this power. Above all, do not let them con you into the belief that there exists disembodied mystical forces like “the economy,” “inflation,” or “politics” that prevent them from doing what they take an oath to do.

Those 545 people, and they alone, are responsible. They, and they alone, have the power.

They, and they alone, should be held accountable by the people who are their bosses. Provided the voters have the gumption to manage their own employees… We should vote all of them out of office and clean up their mess!

Charlie Reese is a former columnist of the Orlando Sentinel Newspaper.

What you do with this article now that you have read it… is up to you. This might be funny if it weren’t so true.

It’s the “Little Things”

A few years ago I had the opportunity to spend 12 weeks in our nation’s capital setting up a service desk for a major financial organization. During this period of time I stayed at the same hotel. This hotel was part of a large and respected chain.  It was located a couple of blocks from Dupont Circle and a little over a mile from my work location. Easy walk to some great restaurants and some cool sights. Easy cab ride to and from work.

I check-in on Monday morning of my first week around 11:00AM. No problems since I am an elite member of the hotels “frequent sleeper” program. Get everything put away. I decide that I would like a Diet Pepsi so I go looking for a vending machine. Find one on the floor I am on. The only problem is that it is out of service. I discover that these machines are located on every other floor. Take the elevator to the next floor. Guess what, that one is also out of service. I do this one more time before heading to the lobby. After a bit of a discussion I find that the hotel is having a problem with their vendor and are in the process of securing a new one. I was also informed that I could get a Diet Pepsi at the bar which was open. Go there and they only serve Diet Coke.  I get 2 at a cost of $5 and head back to the room. Put one in the refrigerator and drink the other one while checking email. I get dressed for work and head out.

That evening I walk down towards Dupont Circle and find an interesting place to eat. Food was great as was the service. As I am walking back I see a drug store and go in.  They have a 12 pack of diet Pepsi on sale for $2.79. I get one, take it to the hotel and put it in the refrigerator. Now I am set for the rest of the week.

Friday rolls around and it is time to check out and head back to Atlanta. While checking out the hotel manager walks up. Evidently he sees that I have reservations for several weeks and strikes up a conversation with me. He then ask the “customer service” question; “How was your stay with us”. I respond that it was “OK”. That evidently was not the answer that he expected and he asked why it was just OK. I told him the Pepsi story and he seemed to understand.  I went to work and from there to the airport.

Monday morning comes and I am on a Delta flight heading for DC. Arrive at the hotel and check in.

“Mr. Pogue, our manager wants to upgrade your room.”

“No problem, cool and thanks!”

Nice room, really nice view of DC. Now my Diet Pepsi quest starts again. Vending machines are still not working. Decide to just head to work and resolve this problem when I go to dinner. After another great dinner (DC does have some great places to eat) I stop by the drug store and buy a 12 pack of Diet Pepsi. Price is still $2.79.

Friday as I am checking out the manager shows up and we have another conversation. The customer service question is the same; “How was your stay”; same answer “OK”. We continue our conversation for a few minutes. My cab arrives so I head to work. From work I head to the airport for the flight home.

We repeated this for the next 10 weeks. During this time period I was upgraded to different type of rooms. One week I even got a suite. It was kind of cool. However, it was not really a big deal from my perspective since I was leaving for work at 7:00AM and arriving back at the hotel around 7:00PM. I would then go eat–so didn’t really get to spend much time in it other than doing email and sleeping. Each Monday also saw me stopping by the drug store on my way back to the hotel from dinner to get my 12 pack of Diet Pepsi, which remained at $2.79.  Then each Friday at check-out the manager and I had the same conversation with the same question and answer. This seemed to really weigh on him since he couldn’t move me off of my “OK” answer to his “customer service question”.

Thursday of my last week arrives. As I am coming back from work the manager is in the lobby. We strike up a conversation and after a bit we sit down.  Now what comes to light is the fact that he does not understand why I say my stays have only been “OK”. He talks about upgrading my room and I agree that was nice and thank him again for doing it. We talk a bit about this and that and then I tell him why I said thing were “OK”.

You see when we have expectations of a hotel, a restaurant, a company or an employee and they meet those expectations, they meet requirements, they are OK. Not a bad thing, but that is it, meets requirements. I explained to him that the reason that I stay at this particular hotel chain is that I expect certain things and they always provide them. Clean room, comfortable bed, clean bathroom, towels, free internet service; you get the picture. The hotel provided those things so they meet my expectations, they “meet requirements”, nothing more and nothing less. They did “OK”.

Then the “64 Thousand Dollar Question” comes out: “What could I have done differently or better to exceed your expectations?” Well, I told him that the answer is simple, do something that I didn’t expect. The answer is even simpler since you knew something about me, where to get it and how much it cost. He looked somewhat puzzled. I also told him that every week they always had my room ready when I checked in, which made the solution even simpler. Also, all the rooms that I was in had a refrigerator. The simple answer was; all you had to do to exceed my expectations was to put a 12 pack of Diet Pepsi in the refrigerator. Tell me about it when I checked; simple and easy. I did tell him that he would have probably wanted to keep doing it, but at $2.79 against what I was spending per week it would have been a great investment.  It is the little things that we do, that companies do that make the difference between an “OK” and a “SUPER” or “WOW” experience.

Think about this. If you are staying in a particular hotel you have expectations. If they only meet your expectations then they meet requirements. If it is a restaurant it is the same. When we eat at a particular restaurant we expect good service and good food. If they provide it they meet requirements. The same applies when it comes to customer service. Most of us buy products based on personal experience or reputation. We will even pay more for certain brands. However, in almost all cases the big differentiator is service, customer service.

If you have a problem with something, how does the company resolve it. Most of the time they will resolve the problem but how they treat you while doing this is the most important factor, how they make you feel. I personally use LG monitors. I tried other brands. Shoot, I even went cheap a time or two. When they failed it was a hassle to get them to do anything. They would make me jump through all kinds of hoops and made me feel like it was something that I did. The first time I had an LG monitor fail I called them. The first thing that the service representative did was to apologize for my having a problem with my monitor. Not “turn it off and back on”, not “are you sure it is plugged in”, not “are you sure that there is power to it”, but simply “I am sorry that you are having a problem with your monitor”.  They then asked me a couple of questions to verify the problem. While doing this they verified that it was still under warranty.  Next question was about how I would like my replacement monitor shipped. The last thing that the service representative did was to ask me if I needed anything else and thank me for being a customer. I have been loyal to them ever since. I expected them to fix my problem one way or another. The loyalty comes from how I was treated.

There are other products and companies I am loyal to as well. Companies like Canon, Sony, Verizon, Ruger and Springfield just to name a few. When it comes to local businesses there is Lowes, 7 Tequilas Mexican Restaurant, AccuTemp Heating & Air and Publics. Each and every time I have dealt with one of these companies they have made me feel good about my decision to purchase their products or services.  More importantly, each and every time the differentiator has been customer service.

One more example and I will close. I had flip phones through AT&T. Now they advertised they were the company with the fewest dropped calls. Based on my experience I have to question that. Seems I could not get out of my subdivision without my call dropping. I could not drive home from work without my call dropping at least one time. Traveling around the country in my job, forget about it; I explained things to a dead line more times than I could count. Anyway, I decided to get a new phone and change companies. I went to Verizon and got 2 new Droid X2s (my wonderful wife also needed one). I signed up for a calling plan, a text plan and a data plan. Now I have been involved in technology and customer service for 25 plus years but this phone intimidated me. I had only used my other phone for phone calls so all of this other stuff was new to me. My son said to think of the Droid as a computer that happens to be able to make phone calls. That helped me some. Anyway by the fourth day with my new Droid I had added apps, sent a few text messages and was even able to do a bit of web surfing. I had pushed about every button, looked at ever setting and done about everything I could think of to it.

I was out and about running some errands and noticed that I had no 3G service and nothing seemed to be working except the phone service itself. I was close to the Verizon store where I had purchased it, so I stopped by to show them my problem. I held the phone up to the rep and told them what it was not doing. They then ask me for the phone and in 15 seconds handed it back to me working. Now, I felt pretty, let me see, how do I want to put this, eh, stupid. The fact being that I had obviously done something that took a knowledgeable person all of 15 seconds to fix. Ah, but this person was not done with me yet. After getting it working they apologized from my having the problem and showed me how to fix it myself, should it ever happened again. They then told me that stuff like that happens all the time with new users. Maybe it does, maybe it doesn’t, but I sure felt better after they said it. I thanked them and as I was about to leave the  they once again told me they were sorry that I had the problem and thanked me for being their customer.

Fixing the problem was important, fixing me was more important.

OK, think about this. It is the “little things” that make a big difference in our perception of a company. Think about the brands or services you are loyal too. Think about why you use them and give them your hard earned dollars. Think about why you tell your friends and family members to buy this or use that. I will bet that in almost all cases it boils down to the “little things” that they did. Remember that in these cases you are the customer. It is your decision to accept OK service or find those companies that provide “SUPER” or “WOW” experiences by doing the “little things” that go above and beyond your expectations.

I will leave you with a couple of things to think about. First, when people check out businesses on the internet most of the time they are looking for those that provide the best products and the best customer service. I can tell you that is 100% true in my case. I look for a product or service I look for the company that has the most positive customer service experiences. If I find a company that has a great price on a product or service, but has a low customer service rating, I will continue to look. I believe, that like myself, that most people are willing to pay a bit more knowing that if I do have a problem the company will be there to help. Think about my Verizon example. They were not the cheapest provider of the phone I got or the services I purchased, but they have been there every time that I needed help. In addition each and every time they have resolved the problem in addition to fixing me. I feel great about being their customer and I tell people they should buy Verizon products because of that.

Secondly, if your job involves providing some type of customer service you must remember that doing the “little things” will ultimately define how you and the company you represent will be viewed. You must understand that customers have a choice, just as you and I do. By you doing the “little things” and providing that “SUPER” or “WOW” customer experience you will drive the business forward and in the long run make it more successful.


I hope you have a SUPER Day!! God bless!!