Just something to think about . . . . . I cannot remember the last time I called a customer service organization, went online to chat  with a customer service representative, used the companies email support or posted a question on a company owned support forum that was handled in a knowledgeable manner. When speaking with some of the representative either on the phone or in a chat session the lack of professionalism has become almost unbelieveable. Dell, AT&T, Atlanta Journal, and on and on. None of them seems to have a clue about technical issues, consistency of answers or how to “help” people with their problems. Having spent much of my professional life in the areas of customer support and service I find this very disheartening to say the least.


Hope you have a SUPER Day!! God bless!!